{"product_id":"grievance-outcome-matrix-guide-for-making-the-right-decision","title":"Grievance Outcome Matrix - Guide for Making the Right Decision","description":"\u003cp\u003eThis is a\u003cspan style=\"font-size: 0.875rem;\"\u003e practical decision-making tool to help you \u003cstrong\u003edetermine the right outcome following a grievance\u003c\/strong\u003e — based on the strength of evidence, the facts established, and the overall context.\u003c\/span\u003e\u003c\/p\u003e\n\u003cp class=\"MsoNormal\"\u003e\u003cspan lang=\"EN-GB\"\u003eIt clearly sets out what each outcome means (upheld, partially upheld, not upheld), what level of evidence is required, and what actions should follow. This helps you move from “what happened” to “what do we do about it” in a structured and defensible way.\u003c\/span\u003e\u003c\/p\u003e\n\u003cp class=\"MsoNormal\"\u003e\u003cspan lang=\"EN-GB\"\u003eIt also provides guidance on how to communicate your decision clearly and fairly, reducing the risk of escalation, appeals, or damaged working relationships.\u003c\/span\u003e\u003c\/p\u003e\n\u003cp class=\"MsoNormal\"\u003e\u003cstrong\u003e\u003cspan lang=\"EN-GB\"\u003eWho is it for?\u003c\/span\u003e\u003c\/strong\u003e\u003c\/p\u003e\n\u003cul\u003e\n\u003cli class=\"MsoNormal\"\u003e\u003cspan lang=\"EN-GB\"\u003eFounders and CEOs handling employee complaints directly\u003c\/span\u003e\u003c\/li\u003e\n\u003cli class=\"MsoNormal\"\u003e\u003cspan lang=\"EN-GB\"\u003eManagers unsure how to conclude a grievance\u003c\/span\u003e\u003c\/li\u003e\n\u003cli class=\"MsoNormal\"\u003e\u003cspan lang=\"EN-GB\"\u003eSME owners without experienced HR support\u003c\/span\u003e\u003c\/li\u003e\n\u003cli class=\"MsoNormal\"\u003e\u003cspan lang=\"EN-GB\"\u003eHR professionals looking for consistency and clarity\u003c\/span\u003e\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cp\u003e\u003cstrong\u003e\u003cspan lang=\"EN-GB\"\u003eWhat does it cover?\u003c\/span\u003e\u003c\/strong\u003e\u003c\/p\u003e\n\u003cul\u003e\n\u003cli\u003e\u003cspan lang=\"EN-GB\"\u003eClear definition of each outcome (upheld \/ partially upheld \/ not upheld)\u003c\/span\u003e\u003c\/li\u003e\n\u003cli class=\"MsoNormal\"\u003e\u003cspan lang=\"EN-GB\"\u003eGuidance on what “sufficient evidence” looks like\u003c\/span\u003e\u003c\/li\u003e\n\u003cli class=\"MsoNormal\"\u003e\u003cspan lang=\"EN-GB\"\u003eRealistic example scenarios to anchor your judgement\u003c\/span\u003e\u003c\/li\u003e\n\u003cli class=\"MsoNormal\"\u003e\u003cspan lang=\"EN-GB\"\u003eRecommended actions depending on findings\u003c\/span\u003e\u003c\/li\u003e\n\u003cli class=\"MsoNormal\"\u003e\u003cspan lang=\"EN-GB\"\u003eHow to communicate outcomes clearly and fairly\u003c\/span\u003e\u003c\/li\u003e\n\u003cli\u003e\u003cspan lang=\"EN-GB\"\u003eBuilt-in decision quality checks\u003cspan\u003e\u003c\/span\u003e\u003c\/span\u003e\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cp\u003e\u003cstrong\u003e\u003cspan lang=\"EN-GB\"\u003eWhen is it used?\u003c\/span\u003e\u003c\/strong\u003e\u003c\/p\u003e\n\u003cul\u003e\n\u003cli class=\"MsoNormal\"\u003e\u003cspan lang=\"EN-GB\"\u003eAfter a grievance hearing has taken place\u003c\/span\u003e\u003c\/li\u003e\n\u003cli class=\"MsoNormal\"\u003e\u003cspan lang=\"EN-GB\"\u003eWhen reviewing findings and deciding the outcome\u003c\/span\u003e\u003c\/li\u003e\n\u003cli class=\"MsoNormal\"\u003e\u003cspan lang=\"EN-GB\"\u003eWhen you need to determine whether concerns are upheld or not\u003c\/span\u003e\u003c\/li\u003e\n\u003cli class=\"MsoNormal\"\u003e\u003cspan lang=\"EN-GB\"\u003eBefore issuing the grievance outcome letter\u003c\/span\u003e\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cp\u003e \u003c\/p\u003e\n\u003cp\u003e\u003cem\u003e\u003cspan lang=\"EN-GB\"\u003eWord document (docx)\u003c\/span\u003e\u003c\/em\u003e\u003cspan lang=\"EN-GB\"\u003e | \u003cem\u003e1 page\u003c\/em\u003e\u003c\/span\u003e\u003cspan lang=\"EN-GB\"\u003e\u003c\/span\u003e\u003c\/p\u003e","brand":"HR Scripts UK","offers":[{"title":"Default Title","offer_id":57095421231481,"sku":"G02","price":59.0,"currency_code":"GBP","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0993\/7197\/5033\/files\/G02_image_sample.jpg?v=1777993449","url":"https:\/\/hrscriptsuk.co.uk\/products\/grievance-outcome-matrix-guide-for-making-the-right-decision","provider":"HR Scripts UK","version":"1.0","type":"link"}