{"product_id":"digital-product-2","title":"Grievance Hearing Script - What to Say \u0026 How to Run the Meeting","description":"\u003cp class=\"MsoNormal\"\u003e\u003cspan lang=\"EN-GB\"\u003eThis is a structured, word-for-word script to help you \u003cstrong\u003econfidently run a formal grievance hearing\u003c\/strong\u003e — ensuring the conversation is handled fairly, professionally, and without bias.\u003c\/span\u003e\u003c\/p\u003e\n\u003cp class=\"MsoNormal\"\u003e\u003cspan lang=\"EN-GB\"\u003eIt guides you through exactly what to say at each stage of the meeting, from opening and setting expectations, through exploring the employee’s concerns, to managing the discussion and closing the meeting clearly.\u003c\/span\u003e\u003c\/p\u003e\n\u003cp class=\"MsoNormal\"\u003e\u003cspan lang=\"EN-GB\"\u003eThe script includes targeted questioning prompts to help you fully understand the situation, assess impact, and gather the right information — without leading the employee or undermining the process.\u003c\/span\u003e\u003c\/p\u003e\n\u003cp\u003e\u003cspan lang=\"EN-GB\"\u003eDesigned for real-world use, it helps you stay in control of a sensitive conversation while ensuring the employee feels heard and the process stands up to scrutiny.\u003c\/span\u003e\u003cspan\u003e\u003c\/span\u003e\u003c\/p\u003e\n\u003cp\u003e\u003cstrong\u003e\u003cspan lang=\"EN-GB\"\u003eWho is it for?\u003c\/span\u003e\u003c\/strong\u003e\u003c\/p\u003e\n\u003cul\u003e\n\u003cli\u003e\u003cspan lang=\"EN-GB\"\u003eFounders and CEOs handling grievances directly\u003c\/span\u003e\u003c\/li\u003e\n\u003cli class=\"MsoNormal\"\u003e\u003cspan lang=\"EN-GB\"\u003eLine managers with little or no HR experience\u003c\/span\u003e\u003c\/li\u003e\n\u003cli class=\"MsoNormal\"\u003e\u003cspan lang=\"EN-GB\"\u003eSME owners without a dedicated HR function\u003c\/span\u003e\u003c\/li\u003e\n\u003cli class=\"MsoNormal\"\u003e\u003cspan lang=\"EN-GB\"\u003eHR professionals who want a consistent and structured approach\u003c\/span\u003e\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cp\u003e\u003cstrong\u003e\u003cspan lang=\"EN-GB\"\u003eWhat does it cover?\u003c\/span\u003e\u003c\/strong\u003e\u003c\/p\u003e\n\u003cul\u003e\n\u003cli class=\"MsoNormal\"\u003e\u003cspan lang=\"EN-GB\"\u003eOpening the meeting and setting the tone\u003c\/span\u003e\u003c\/li\u003e\n\u003cli class=\"MsoNormal\"\u003e\u003cspan lang=\"EN-GB\"\u003eExplaining the process clearly and fairly\u003c\/span\u003e\u003c\/li\u003e\n\u003cli class=\"MsoNormal\"\u003e\u003cspan lang=\"EN-GB\"\u003ePresenting and confirming the grievance\u003c\/span\u003e\u003c\/li\u003e\n\u003cli class=\"MsoNormal\"\u003e\u003cspan lang=\"EN-GB\"\u003eStructured questioning to understand facts, impact, and context\u003c\/span\u003e\u003c\/li\u003e\n\u003cli class=\"MsoNormal\"\u003e\u003cspan lang=\"EN-GB\"\u003eExploring evidence without leading the employee.\u003c\/span\u003e\u003c\/li\u003e\n\u003cli class=\"MsoNormal\"\u003e\u003cspan lang=\"EN-GB\"\u003eUnderstanding desired outcomes and expectations\u003c\/span\u003e\u003c\/li\u003e\n\u003cli class=\"MsoNormal\"\u003e\u003cspan lang=\"EN-GB\"\u003eManaging companion input appropriately\u003c\/span\u003e\u003c\/li\u003e\n\u003cli class=\"MsoNormal\"\u003e\u003cspan lang=\"EN-GB\"\u003eSummarising key points to confirm accuracy\u003c\/span\u003e\u003c\/li\u003e\n\u003cli\u003e\u003cspan lang=\"EN-GB\"\u003eClosing the meeting and explaining next steps\u003c\/span\u003e\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cp\u003e\u003cstrong\u003e\u003cspan lang=\"EN-GB\"\u003eWhen is it used?\u003c\/span\u003e\u003c\/strong\u003e\u003c\/p\u003e\n\u003cul\u003e\n\u003cli class=\"MsoNormal\"\u003e\u003cspan lang=\"EN-GB\"\u003eWhen an employee raises a formal grievance\u003c\/span\u003e\u003c\/li\u003e\n\u003cli class=\"MsoNormal\"\u003e\u003cspan lang=\"EN-GB\"\u003eAfter acknowledging the grievance and arranging a hearing\u003c\/span\u003e\u003c\/li\u003e\n\u003cli class=\"MsoNormal\"\u003e\u003cspan lang=\"EN-GB\"\u003eWhen you need to understand concerns before making any decisions\u003c\/span\u003e\u003c\/li\u003e\n\u003cli class=\"MsoNormal\"\u003e\u003cspan lang=\"EN-GB\"\u003eWhen handling sensitive or complex employee issues\u003c\/span\u003e\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cp\u003e \u003c\/p\u003e\n\u003cp\u003e\u003cspan lang=\"EN-GB\"\u003e\u003cem\u003e\u003cspan style=\"font-size: 0.875rem;\"\u003eWord document (docx)\u003c\/span\u003e\u003c\/em\u003e\u003cspan style=\"font-size: 0.875rem;\"\u003e | \u003cem\u003e4 pages\u003c\/em\u003e\u003c\/span\u003e\u003c\/span\u003e\u003c\/p\u003e","brand":"HR Scripts UK","offers":[{"title":"Default Title","offer_id":57095415988601,"sku":"G01","price":59.0,"currency_code":"GBP","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0993\/7197\/5033\/files\/G01_image_sample.jpg?v=1777991871","url":"https:\/\/hrscriptsuk.co.uk\/products\/digital-product-2","provider":"HR Scripts UK","version":"1.0","type":"link"}