{"title":"Grievance Scripts","description":"\u003cp\u003eA collection of scripts covering all stages of grievance processes, end-to-end. These scripts will ensure that these difficult employee complaints\/grievance processes are managed in an ACAS-compliant manner with confidence and clarity. Including a formal grievance hearing script and a decision-making outcomes matrix to help you decide what a fair and appropriate grievance outcome should be.\u003c\/p\u003e","products":[{"product_id":"digital-product-2","title":"Grievance Hearing Script - What to Say \u0026 How to Run the Meeting","description":"\u003cp class=\"MsoNormal\"\u003e\u003cspan lang=\"EN-GB\"\u003eThis is a structured, word-for-word script to help you \u003cstrong\u003econfidently run a formal grievance hearing\u003c\/strong\u003e — ensuring the conversation is handled fairly, professionally, and without bias.\u003c\/span\u003e\u003c\/p\u003e\n\u003cp class=\"MsoNormal\"\u003e\u003cspan lang=\"EN-GB\"\u003eIt guides you through exactly what to say at each stage of the meeting, from opening and setting expectations, through exploring the employee’s concerns, to managing the discussion and closing the meeting clearly.\u003c\/span\u003e\u003c\/p\u003e\n\u003cp class=\"MsoNormal\"\u003e\u003cspan lang=\"EN-GB\"\u003eThe script includes targeted questioning prompts to help you fully understand the situation, assess impact, and gather the right information — without leading the employee or undermining the process.\u003c\/span\u003e\u003c\/p\u003e\n\u003cp\u003e\u003cspan lang=\"EN-GB\"\u003eDesigned for real-world use, it helps you stay in control of a sensitive conversation while ensuring the employee feels heard and the process stands up to scrutiny.\u003c\/span\u003e\u003cspan\u003e\u003c\/span\u003e\u003c\/p\u003e\n\u003cp\u003e\u003cstrong\u003e\u003cspan lang=\"EN-GB\"\u003eWho is it for?\u003c\/span\u003e\u003c\/strong\u003e\u003c\/p\u003e\n\u003cul\u003e\n\u003cli\u003e\u003cspan lang=\"EN-GB\"\u003eFounders and CEOs handling grievances directly\u003c\/span\u003e\u003c\/li\u003e\n\u003cli class=\"MsoNormal\"\u003e\u003cspan lang=\"EN-GB\"\u003eLine managers with little or no HR experience\u003c\/span\u003e\u003c\/li\u003e\n\u003cli class=\"MsoNormal\"\u003e\u003cspan lang=\"EN-GB\"\u003eSME owners without a dedicated HR function\u003c\/span\u003e\u003c\/li\u003e\n\u003cli class=\"MsoNormal\"\u003e\u003cspan lang=\"EN-GB\"\u003eHR professionals who want a consistent and structured approach\u003c\/span\u003e\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cp\u003e\u003cstrong\u003e\u003cspan lang=\"EN-GB\"\u003eWhat does it cover?\u003c\/span\u003e\u003c\/strong\u003e\u003c\/p\u003e\n\u003cul\u003e\n\u003cli class=\"MsoNormal\"\u003e\u003cspan lang=\"EN-GB\"\u003eOpening the meeting and setting the tone\u003c\/span\u003e\u003c\/li\u003e\n\u003cli class=\"MsoNormal\"\u003e\u003cspan lang=\"EN-GB\"\u003eExplaining the process clearly and fairly\u003c\/span\u003e\u003c\/li\u003e\n\u003cli class=\"MsoNormal\"\u003e\u003cspan lang=\"EN-GB\"\u003ePresenting and confirming the grievance\u003c\/span\u003e\u003c\/li\u003e\n\u003cli class=\"MsoNormal\"\u003e\u003cspan lang=\"EN-GB\"\u003eStructured questioning to understand facts, impact, and context\u003c\/span\u003e\u003c\/li\u003e\n\u003cli class=\"MsoNormal\"\u003e\u003cspan lang=\"EN-GB\"\u003eExploring evidence without leading the employee.\u003c\/span\u003e\u003c\/li\u003e\n\u003cli class=\"MsoNormal\"\u003e\u003cspan lang=\"EN-GB\"\u003eUnderstanding desired outcomes and expectations\u003c\/span\u003e\u003c\/li\u003e\n\u003cli class=\"MsoNormal\"\u003e\u003cspan lang=\"EN-GB\"\u003eManaging companion input appropriately\u003c\/span\u003e\u003c\/li\u003e\n\u003cli class=\"MsoNormal\"\u003e\u003cspan lang=\"EN-GB\"\u003eSummarising key points to confirm accuracy\u003c\/span\u003e\u003c\/li\u003e\n\u003cli\u003e\u003cspan lang=\"EN-GB\"\u003eClosing the meeting and explaining next steps\u003c\/span\u003e\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cp\u003e\u003cstrong\u003e\u003cspan lang=\"EN-GB\"\u003eWhen is it used?\u003c\/span\u003e\u003c\/strong\u003e\u003c\/p\u003e\n\u003cul\u003e\n\u003cli class=\"MsoNormal\"\u003e\u003cspan lang=\"EN-GB\"\u003eWhen an employee raises a formal grievance\u003c\/span\u003e\u003c\/li\u003e\n\u003cli class=\"MsoNormal\"\u003e\u003cspan lang=\"EN-GB\"\u003eAfter acknowledging the grievance and arranging a hearing\u003c\/span\u003e\u003c\/li\u003e\n\u003cli class=\"MsoNormal\"\u003e\u003cspan lang=\"EN-GB\"\u003eWhen you need to understand concerns before making any decisions\u003c\/span\u003e\u003c\/li\u003e\n\u003cli class=\"MsoNormal\"\u003e\u003cspan lang=\"EN-GB\"\u003eWhen handling sensitive or complex employee issues\u003c\/span\u003e\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cp\u003e \u003c\/p\u003e\n\u003cp\u003e\u003cspan lang=\"EN-GB\"\u003e\u003cem\u003e\u003cspan style=\"font-size: 0.875rem;\"\u003eWord document (docx)\u003c\/span\u003e\u003c\/em\u003e\u003cspan style=\"font-size: 0.875rem;\"\u003e | \u003cem\u003e4 pages\u003c\/em\u003e\u003c\/span\u003e\u003c\/span\u003e\u003c\/p\u003e","brand":"HR Scripts UK","offers":[{"title":"Default Title","offer_id":57095415988601,"sku":"G01","price":59.0,"currency_code":"GBP","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0993\/7197\/5033\/files\/G01_image_sample.jpg?v=1777991871"},{"product_id":"grievance-outcome-matrix-guide-for-making-the-right-decision","title":"Grievance Outcome Matrix - Guide for Making the Right Decision","description":"\u003cp\u003eThis is a\u003cspan style=\"font-size: 0.875rem;\"\u003e practical decision-making tool to help you \u003cstrong\u003edetermine the right outcome following a grievance\u003c\/strong\u003e — based on the strength of evidence, the facts established, and the overall context.\u003c\/span\u003e\u003c\/p\u003e\n\u003cp class=\"MsoNormal\"\u003e\u003cspan lang=\"EN-GB\"\u003eIt clearly sets out what each outcome means (upheld, partially upheld, not upheld), what level of evidence is required, and what actions should follow. This helps you move from “what happened” to “what do we do about it” in a structured and defensible way.\u003c\/span\u003e\u003c\/p\u003e\n\u003cp class=\"MsoNormal\"\u003e\u003cspan lang=\"EN-GB\"\u003eIt also provides guidance on how to communicate your decision clearly and fairly, reducing the risk of escalation, appeals, or damaged working relationships.\u003c\/span\u003e\u003c\/p\u003e\n\u003cp class=\"MsoNormal\"\u003e\u003cstrong\u003e\u003cspan lang=\"EN-GB\"\u003eWho is it for?\u003c\/span\u003e\u003c\/strong\u003e\u003c\/p\u003e\n\u003cul\u003e\n\u003cli class=\"MsoNormal\"\u003e\u003cspan lang=\"EN-GB\"\u003eFounders and CEOs handling employee complaints directly\u003c\/span\u003e\u003c\/li\u003e\n\u003cli class=\"MsoNormal\"\u003e\u003cspan lang=\"EN-GB\"\u003eManagers unsure how to conclude a grievance\u003c\/span\u003e\u003c\/li\u003e\n\u003cli class=\"MsoNormal\"\u003e\u003cspan lang=\"EN-GB\"\u003eSME owners without experienced HR support\u003c\/span\u003e\u003c\/li\u003e\n\u003cli class=\"MsoNormal\"\u003e\u003cspan lang=\"EN-GB\"\u003eHR professionals looking for consistency and clarity\u003c\/span\u003e\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cp\u003e\u003cstrong\u003e\u003cspan lang=\"EN-GB\"\u003eWhat does it cover?\u003c\/span\u003e\u003c\/strong\u003e\u003c\/p\u003e\n\u003cul\u003e\n\u003cli\u003e\u003cspan lang=\"EN-GB\"\u003eClear definition of each outcome (upheld \/ partially upheld \/ not upheld)\u003c\/span\u003e\u003c\/li\u003e\n\u003cli class=\"MsoNormal\"\u003e\u003cspan lang=\"EN-GB\"\u003eGuidance on what “sufficient evidence” looks like\u003c\/span\u003e\u003c\/li\u003e\n\u003cli class=\"MsoNormal\"\u003e\u003cspan lang=\"EN-GB\"\u003eRealistic example scenarios to anchor your judgement\u003c\/span\u003e\u003c\/li\u003e\n\u003cli class=\"MsoNormal\"\u003e\u003cspan lang=\"EN-GB\"\u003eRecommended actions depending on findings\u003c\/span\u003e\u003c\/li\u003e\n\u003cli class=\"MsoNormal\"\u003e\u003cspan lang=\"EN-GB\"\u003eHow to communicate outcomes clearly and fairly\u003c\/span\u003e\u003c\/li\u003e\n\u003cli\u003e\u003cspan lang=\"EN-GB\"\u003eBuilt-in decision quality checks\u003cspan\u003e\u003c\/span\u003e\u003c\/span\u003e\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cp\u003e\u003cstrong\u003e\u003cspan lang=\"EN-GB\"\u003eWhen is it used?\u003c\/span\u003e\u003c\/strong\u003e\u003c\/p\u003e\n\u003cul\u003e\n\u003cli class=\"MsoNormal\"\u003e\u003cspan lang=\"EN-GB\"\u003eAfter a grievance hearing has taken place\u003c\/span\u003e\u003c\/li\u003e\n\u003cli class=\"MsoNormal\"\u003e\u003cspan lang=\"EN-GB\"\u003eWhen reviewing findings and deciding the outcome\u003c\/span\u003e\u003c\/li\u003e\n\u003cli class=\"MsoNormal\"\u003e\u003cspan lang=\"EN-GB\"\u003eWhen you need to determine whether concerns are upheld or not\u003c\/span\u003e\u003c\/li\u003e\n\u003cli class=\"MsoNormal\"\u003e\u003cspan lang=\"EN-GB\"\u003eBefore issuing the grievance outcome letter\u003c\/span\u003e\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cp\u003e \u003c\/p\u003e\n\u003cp\u003e\u003cem\u003e\u003cspan lang=\"EN-GB\"\u003eWord document (docx)\u003c\/span\u003e\u003c\/em\u003e\u003cspan lang=\"EN-GB\"\u003e | \u003cem\u003e1 page\u003c\/em\u003e\u003c\/span\u003e\u003cspan lang=\"EN-GB\"\u003e\u003c\/span\u003e\u003c\/p\u003e","brand":"HR Scripts UK","offers":[{"title":"Default Title","offer_id":57095421231481,"sku":"G02","price":59.0,"currency_code":"GBP","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0993\/7197\/5033\/files\/G02_image_sample.jpg?v=1777993449"}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0993\/7197\/5033\/collections\/G_collection_image_original.jpg?v=1776529109","url":"https:\/\/hrscriptsuk.co.uk\/collections\/grievance-scripts.oembed","provider":"HR Scripts UK","version":"1.0","type":"link"}